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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
FAQ
F:How to assemble the product after purchasing?
Q:Assembly instructions are included in the product packaging. Some products also have assembly videos. With the help of the assembly instructions, you can easily assemble the model.
F:I am giving this product as a gift, is the product packaged?
Q:To save on shipping, lower prices. Product does not come in a carton unless otherwise stated. We pack the bricks in bags. If you need a box for a product, our store has a link to the box. You can also contact with us.
Including small parts, please pay attention to kids under 3 years old.
F:What should I do if the product received the goods is missing particles?
Q:Because we are factory direct. We will send you some extra pellets for backup. Lack of particles usually does not occur. We recommend that you use small cups to keep the pellets separate while assembling. If the particles are missing, please contact our customer service and we will reissue it for you.
Shipment Usually after you pay, we will check the product and then package and ship within 24 hours. (Holidays and non-working days will be delayed.) You can check the logistics information of your package within 1-3 days after dispatch. Shipping time according to your country or shipping method. You will receive your package within 7-60 days.
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